One Minute

How can we define the saying 1 minute, sure we could say its 60 seconds. But when someone tells you 1 minute is it ever really one minute.

Its usually 10 minutes, sometimes it ends up being as long as an hour.

The same can be said for I'm right around the corner, but man that must be some corner since it always seems to take well longer than it should for the person to get there.

Well thats the end for this rant.

~Mom with a Scattered Mind~

Technorati Tags: gripe, minute, rant, time, waiting

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Western Digital - TERRIBLE CUSTOMER SERVICE

Ok so this starts out last year (after we got our tax refund in FEB) I purchased a 500 GB internal hard drive for my husband, it was the first time we ever bought a Western Digital product but I figured I had never heard anything bad so why not.

Fast forward less than a year later, yesterday morning I wake up and his computer is showing the Blue Screen of Death. So I shut it down and turn it back on, get it again, try and start it in Safe Mode same thing. So we decide fine try and reformat and it won't go past 0%. So I go onto the Western Digital website figuring we can get it replaced and it tells us it is exactly 1 week out of warranty but that if we can show proof of when it was purchased they will extend it to that day. We of course I had no idea where the receipt is. We have moved stuff around a lot this past year.

So I call them figuring a human might have a bit more sense then a machine with it only being 1 week. They tell me the same damn thing. "Sorry out of warranty nothing we can do" besides offer me a new drive at a discount rate. Yeah well I saw those prices on the website and for what a paid for this one its not discounted enough.

So I can tell you this much I will NEVER EVER BUY A WESTERN DIGITAL PRODUCT AGAIN.

I figured I'd give them a chance against Maxtor, at least with Maxtor I get 3 years. Oh and speaking of 3 years the same model drive we have if it was purchased after Aug 07 it would have a 3 yr warranty. PRETTY SUCKY IF YOU ASK ME.

So here is my roar to the Web DON'T BUY WESTERN DIGITAL that is unless you only want 1 year use out of it.

~Mom with a Scattered Mind~

Tags: bad customer service, bitch, BSOD, gripe, rant, western digital

Current economics -- what is going on

Just trying to figure out what the heck is going on. Personally we are on a pretty tight budget right now, and it seems to me everyone I talk to lately is having some sort of financial issues. Is it just the state I live in or is it all over? Gas prices are going nuts, pay rates are not increasing enough to compensate really, home insurance going up more which makes mortgage go up even more.

I mean what happened to the days of needing a 2nd job to just make sure Christmas was nice not needing a 2nd job just to make ends meet.

~Mom with a Scattered Mind~

Customer Service Continued

Well finally on Tuesday Evening I get a reply to my many tickets. IGNs reason for putting a hold on my card and account. The ISP I was on did not match the address on my card. ::Scrunches face confused:: Ok so yes I was at work at the time which means I was in a different town but still that is a first for me to ever hear on any website. I mean that tells me I can only do transactions at home?? Come on now. Anyways I told them that I was at work and explained the difference of towns and I now have the game but gees. It took from Friday morning when I first did it till Tues afternoon to get a reply. Completely asinine.

~Mom with a Scattered Mind~

Customer Support

I have to say IGN.com and any of their affiliate sites lacks it quite a bit along with Sony Online Entertainment. My husband plays Star Wars Galaxies and for a long time now we have wanted play it together well we finally saw that we could get a 2nd copy of it by using a digital download and pay $10 less than if we hunted it down locally GREAT!
Friday morning I place the order for the digital download through IGNs site Direct2Drive.com first I get an error saying it the order could not be processed period, then I realized I never confirmed my email so I go and do that run the order again this time being told that the order has been placed on a temporary hold till someone manually verify the order with the instructions to email their account services. Ok done
Friday comes and goes and all I received was an automated reply to my email. All weekend goes by no reply. During this time I also send a support ticket to Sony complaining about this delay and have yet to get a reply from them.
Monday has now come and gone I have sent numerous tickets to IGNs support and have also sent a fax to the customer support fax line and have sent another message to Sony and no one has replied yet. I REALLY would just like to know why they make it so damn hard to purchase a $20 game.
About the only thing I can say is the original reply I got from Direct2Drive.com did say it might take up to 48 hrs to manually verify the credit card but gees after several attempts at contacting support you would think someone would at least let me know a human exists there.

Ok Vent Done. Comment tell me if I over reacted or not LMAO

~Mom with a Scattered Mind~