Western Digital Update

Update to: WESTERN DIGITAL Terrible Customer Service

After I had that terrible phone call with Western Digital I sent an email to customer service along with a link to this blog. Well last night I got an email from Jim who is the Manager of Customer Relations. He told me to email him my serial number and he would get everything taken care.
A huge thanks goes out to him, and it goes to show big companies do care if they keep a customer happy. You just sometimes have to be a little louder then a mere asking for assistance.

Thank you Jim and Western Digital for clearing this situation up and in a few weeks I now know I have my eyes on a 750 GB external that Western Digital makes but it comes with a much longer warranty than 1 year.

SO yes I retract my message of not buying Western Digital, just make sure you check the warranty period and that your covered for more than a year.

~Mom with a Scattered Mind~

Technorati Tags: good customer service, happy customer, rave, western digital

Tags created with Ukion Tag Generator

Western Digital - TERRIBLE CUSTOMER SERVICE

Ok so this starts out last year (after we got our tax refund in FEB) I purchased a 500 GB internal hard drive for my husband, it was the first time we ever bought a Western Digital product but I figured I had never heard anything bad so why not.

Fast forward less than a year later, yesterday morning I wake up and his computer is showing the Blue Screen of Death. So I shut it down and turn it back on, get it again, try and start it in Safe Mode same thing. So we decide fine try and reformat and it won't go past 0%. So I go onto the Western Digital website figuring we can get it replaced and it tells us it is exactly 1 week out of warranty but that if we can show proof of when it was purchased they will extend it to that day. We of course I had no idea where the receipt is. We have moved stuff around a lot this past year.

So I call them figuring a human might have a bit more sense then a machine with it only being 1 week. They tell me the same damn thing. "Sorry out of warranty nothing we can do" besides offer me a new drive at a discount rate. Yeah well I saw those prices on the website and for what a paid for this one its not discounted enough.

So I can tell you this much I will NEVER EVER BUY A WESTERN DIGITAL PRODUCT AGAIN.

I figured I'd give them a chance against Maxtor, at least with Maxtor I get 3 years. Oh and speaking of 3 years the same model drive we have if it was purchased after Aug 07 it would have a 3 yr warranty. PRETTY SUCKY IF YOU ASK ME.

So here is my roar to the Web DON'T BUY WESTERN DIGITAL that is unless you only want 1 year use out of it.

~Mom with a Scattered Mind~

Tags: bad customer service, bitch, BSOD, gripe, rant, western digital