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Showing posts with label complaint. Show all posts
Showing posts with label complaint. Show all posts

Monday, March 10, 2008

Going out on your anniversary with kids

Ok so as my previous post stated today is our 6th wedding anniversary, i nudged and nudged to go out for dinner tonight even if it required taking the kids since we had no one to watch them. We went to Sonny's as that was one of the choices I presented hubby LOL. The kids were slightly tolerable but everyone around us was terrible. Its amazing how civilized people have forgotten how to act like they are civilized.

We had a family behind us that the husband got up and went out to the car with his kid and their to go boxes and left his wife who was on a cane and either his mother or her mother who is also on a cane to fend for themselves. The waitress helped the younger woman out by moving the table after she had just requested 50 million things of this poor waitress and then the nice waitress also helped the older woman up.

Next we have this loud outspoken family over a few tables from us and they are harassing the waitresses and then have the nerve to sit and hold up a piece of meat from their plate making a huge loud deal about if it was a piece of a rat. I mean hello, kidding or not there are people eating. Thankfully we were basically done. My hubby was just waiting for his last reorder.

Then to complete this wonderful evening our waitress started rushing us out of the restaurant and it wasn't even 8:30 yet. She was practically just standing waiting for us to lay our credit card down with the check so she could get rid of us.

So all in all our kids thankfully were kinda behaved at least compared to the wonderful patrons and employees at the restaurant we ate at. SIGH

~Mom with a Scattered Mind~

Wednesday, November 21, 2007

Customer Service Continued

Well finally on Tuesday Evening I get a reply to my many tickets. IGNs reason for putting a hold on my card and account. The ISP I was on did not match the address on my card. ::Scrunches face confused:: Ok so yes I was at work at the time which means I was in a different town but still that is a first for me to ever hear on any website. I mean that tells me I can only do transactions at home?? Come on now. Anyways I told them that I was at work and explained the difference of towns and I now have the game but gees. It took from Friday morning when I first did it till Tues afternoon to get a reply. Completely asinine.

~Mom with a Scattered Mind~

Monday, November 19, 2007

Customer Support

I have to say IGN.com and any of their affiliate sites lacks it quite a bit along with Sony Online Entertainment. My husband plays Star Wars Galaxies and for a long time now we have wanted play it together well we finally saw that we could get a 2nd copy of it by using a digital download and pay $10 less than if we hunted it down locally GREAT!
Friday morning I place the order for the digital download through IGNs site Direct2Drive.com first I get an error saying it the order could not be processed period, then I realized I never confirmed my email so I go and do that run the order again this time being told that the order has been placed on a temporary hold till someone manually verify the order with the instructions to email their account services. Ok done
Friday comes and goes and all I received was an automated reply to my email. All weekend goes by no reply. During this time I also send a support ticket to Sony complaining about this delay and have yet to get a reply from them.
Monday has now come and gone I have sent numerous tickets to IGNs support and have also sent a fax to the customer support fax line and have sent another message to Sony and no one has replied yet. I REALLY would just like to know why they make it so damn hard to purchase a $20 game.
About the only thing I can say is the original reply I got from Direct2Drive.com did say it might take up to 48 hrs to manually verify the credit card but gees after several attempts at contacting support you would think someone would at least let me know a human exists there.

Ok Vent Done. Comment tell me if I over reacted or not LMAO

~Mom with a Scattered Mind~